“Last week whilst taking my mother to France for Xmas (We are still here) she accidentally locked and padlocked her case with the keys inside. Anyway I had a go and remembering a video of yours I watched… I tensioned the lock, raked the pins and then jiggled them. "Snick". The lock came open. And my mother was VERY happy! Thank you for your help and for making my Mum, not only happy but a little bit proud of me too!” ~ Michael Robary, London, England